Each chalet is individually heated. The radiant panel heaters are thermostatically controlled to ensure a comfortable temperature throughout the year. Heat lamps and pads can also be provided.

Our cats are usually fed twice a day. The very young and elderly may have different needs. Please advise us if your pet has any favourite food or food intolerances.

Pets’ own diets may be brought in for their stay – sometimes this can be very helpful to minimise any tummy upsets to sensitive animals. If your pet is on any medication, please provide an adequate supply for his/her stay, in the original container only please.

Each morning at Fiveoak Boarding Cattery every boarder’s accommodation is thoroughly cleaned, their bedding checked, water bowls refreshed and their litter trays washed and changed. A close eye is kept on each boarder to make sure he/she is eating properly and settling in well, especially during the first few days or if he/she has not boarded with us before.

We keep a chart of each boarder’s daily eating habits and toilet activities, which enables us to spot any unusual behaviour and treat it if necessary. As Fiveoak Boarding Cattery is attended 24 hours a day, 7 days a week, we can act immediately in the unlikely event of illness or accident.

In the unlikely event of your pet becoming ill whilst boarding at Fiveoak Boarding Cattery, we will seek treatment from The Mount Veterinary Hospital OR your own registered vet.

If required, we will contact you, or the person you have nominated in your absence, to tell you of your pet’s illness, and about any necessary treatment. The Mount will liaise with your pet’s own vet for any previous medical history.